04.ICTSupportRegister

L3A4970 || || || || || || || || || | || || || || || ICT SUPPORT REGISTER All staff who require ICT support for in school support must register their request. Please be specific and detailed. If you need further discussion, please add to the discussion section, date and add your details. Ensure you have exhausted all help desks and support of programs. Often problems with software etc can be solved with a quick call to the DET HELP DESK. 1800 338 483

In the table below:
Please add your entries to the top of the table in the blank rows allocated. Gray text background indicates complete. Red text may indicate more information needed.

students using them || 21/10/11 || keyboard had been moved to 19, 18 ok, now getting clickview error ||  || still out of order - previously keyboard not working. ||  || 21/10/11 many of the top and bottom rows of keys had been swapped. F and X jammed because they're in the wrong place. Jammed keys caused long beep at startup. Re-arranged keys and moved to a different USB port, keyboard recognised. ||  || Could not log-on: Rosebay-H not available. ||  || 21/10/11 tested ok for one staff, students using it || 21/10/11 || "Found new hardware" pop-up - HIDClass problem with thumb drives. ||  ||   ||   || Please update the computers in A614 for that. Bill's computer at B-block staff room also need the update. ||  || Upgraded all the computers in a614 to flashplayer 10.0 this will allow mathletics to run with a warning at login. It should update itself over the next few days. || 2.9.11 || Set up new enquiry terminals with local login – keep switched on. Neither working currently. Please contact Emmanuel with IP address as per his email to attempt remote removal of profiles. Setup staff printing via Bears on library computers. || High High || Computer with missing components has a faulty power supply - will not turn on. Reset admin pw and set up one enquiry terminal Called Emmanuel but he was at another school so not able to help. swapped keyboards so 19 is now working post vendor work || 9.9.11 || I would also like to fix the cables, including the ones under the bench and that of the mouse and KB. Another way to control the mouse is to detach all mouses from computer and issue to students by teacher. ||  ||   ||   || Also, need to know if computers can take Sibelius 6 - physically capable? || URGENT for HSC work || tested printing from one apple 29/6 worked ok but network cable was out which could've been causing problems. minumum requirements for sibelius 7 on mac Mac OS X 10.6.7 or later, Mac OS X 10.7, 1 GB+ RAM, 750 MB hard disk space, DVD-ROM drive Can't find minimum requirements for sibelius 6 but it looks like it needs Mac OS 10.6 and the computers in the room are currently 10.4. quick search on upgrading the Apples from 10.4 to 10.6 hasn't convinced me it will be easy, will need to check machine specs. Kelly ||  || damaged || High ||  ||   || (download from the Clickview website) || High ||  || 3/11/10 || Please discuss with Kathy. || Med ||  ||   || screen 20 needs replacing || 22/8/10 || One monitor has darkened and brightness button does not bring back picture. There appears to be power. || Low || turned on updates and firewall, downloaded latest virus sigs. || 8/9/10 || Thanks ||  ||   ||   || Graaf || 24/08/10 || Library || Four computers in the Open High School Seminar Room have lost their network connection. Message "unable to connect to the domain RBSC". (There is still power to the switch.) || High || 25/8 ethernet plug from wall was not pushed all the way in. || 25/8/10 || counsellor's room || Printer, computer problems. have not been working for a while || High ||  ||   || 01/09 Bondi Region support re-imaged. Needs to be joined to domain as technician didn't have up to date admin password. 8/9 - joined to domain, installed cleanslate || 8/9/10 || (Open High School room) || Four computers with a switch have been set up for Open High School students that are time tabled in the Library. The cabling needs to be fixed in a secure and safe way along walls and under the desks. ||  ||   ||   || FD3 027, FD3 028, FD3 033 and FD3 034. ||  || completed ||   || 01/09 Bondi Region support re-imaged. Needs to be joined to domain as technician didn't have up to date admin password. 8/9 - joined to domain, installed cleanslate || 8/9/10 || 28/7 - found master browser errors in event log, disabled the computer browser service -monitor ||  || [(Have been asked to cancel this request by D.Lofts) - L.Afiouni 28.7.10] ||  || Classroom A718 no internet connection for teacher or students || high || More Information. Have you called help desk for the IWB? A718 Have the connection points been added? IE is it online yet? that is a new room? ||  || Room || Connect/cable computers in seminar room and reorganise 4/5 in computer teaching space as discussed with Robbie and Keith. All cabling in computer teaching space needs to be secured and off the floor. Excess cables removed. OHS hazard for students. || High outstanding since 1.2.10 ||  ||   || therefore cannot access RISC, O drive, T Drive, etc etc || urgent || This is ongoing. my computer has not worked properly all term ||  || Limnios || 4 June || B block staffroom || can I please have a netbook || High ||  ||   || S/N L3A4970 looks ok S/N L3B0250 blue screen with pointer icon in centre, restarted ok 10/6/10 Kelly. ||  || B519 all working B517 all working except no 1 kelly || 30/6/10 || Bertoli || May 25 || A605 A608 || Request to have Wireless access to our rooms so I can go forward with ICT. || medium ||  ||   || 13/5. Rob. || 19/5 quotes are being done 30/6 cabling done, to be patched. ||  || "http: //pac.schools.nsw.edu.au// ///schools/rosebay-h.pac" (nb; no spaces, all one line)// //see attached image for help// [|pacfile.JPG] //Kelly// || email back from Lucy ok now || McDonald || 1.4.10 || B517 B519 || Thankyou for installing explorer 7 to allow edmodo on most of the computers, some computers still need it, is it possible to have them done too as Edmodo is being used frequently by whole classes || High ||  || b517: installed ie8 where required. Tested edmodo runs on 22 PCs. kelly 5/5/10 || Bertoli || 1.4.10 || Food Tech A605 back of room || Computer not internet conected and not set up for teachers || High ||  ||   || K.Efthimiou || Staff room || Large Printer/Photocopier - Can't receive PDF's .. Also HP Printers DESPERATELY need inks. Please HELP US NOW!!! Donna needs the printer in the Music Room (Multi-Media room) looked at - it is not reading the students work and this is HSC Assignments .. || Extremely Urgent ||  || printed a pdf from Debs workstation 19/5 || Alonzo || 8/03/10 || Lecture theatre || Trying to play a dvd and it is asking me to change the region, if I try to it won't let me as I'm not "administrator" if I press cancel I cannot view the dvd at all. || High || Have played two commercial DVDs (OK) with WinDVD and Media Player and I could not reproduce the error. Was logged in as a standard user too. || Completed 17th March. R.Payne. || kelly || URGENT ||  || They have ink now 10/3/10 Kelly R || Efthimiou || 26/2/10 || Kathy Efthimiou || Require 24/7 configuration to be completed. Digital reception now available. || High || Manually tuned digital channels. || Completed.R.Payne. || Kelly R || Efthimiou || 9.2.10 || Library/server room || Provide librarian with access to SMS espresso. Instructions provided by Stu HAsic. See Kathy Efthimiou || High || Kelly 10 Feb: Kathy needs access to officeshare/apps to access SMSpresso ||  || many students computers not working || Urgent ||  || Talked to Niki, this is ok now Feb24 Kelly R || Computer teaching space || New workstation no.2 out of order. Student has removed registry file. Message: registry cannot locate the hive file:\systemroot\systems32\config\software or its log or alternate. It is corrupt, absent or not writable. Dump of physical memory complete. || med || Re-imaged, added to domain, verified working. || Completed 25/3/10. Rob. || Efthimiou || 1.2.10 || Library seminar room and computer teaching space || Connect/cable computers in seminar room and reorganise 4/5 in computer teaching space as discussed with Robbie and Keith. All cabling in computer teaching space needs to be secured and off the floor. Excess cables removed. || high ||  ||   || || Library || Term 4, 2009 Clickview update needs to be installed on server. || Med ||  || completed || || 21/10/09 || My Desk Computer C Block Staff Room || I need windows, Adobe etc. all up dated as I cannot access new HSC on line text books. || Med ||  || upgraded to Office 2007, Acrobat 9 and IE7 10/3/10 Kelly R || Alonzo || 09/09/09 || My computer in b block staffroom || keeps beeping loudly every time I turn it on. Also missing names on folders which makes it hard to find anything. || Med ||  || **Off//** || One CD drive can be accessed with a paper clip, the other is stuck. || Devlin English || 31st August || Desk Top Computer in B Block Staff Room Carolyn's Computer (middle desk opposite W. Kon's desk area) || computer is permanently frozen in 'looking for virus' mode. Last week it had no desk top but this was fixed by Ray Payne. Immediately after it went into this permanent freeze. Urgently need because many staff using other adjacent computers. ||  ||   ||   || Efthimiou || 3 sept || Library AV room || Set up computer and data projector for Clickview small class access. Setup required T4 week 1. || Med ||  ||   || Efthimiou || 3 Sept || Library || Upgrade all clickview players around school to 1.7. Required to access new metadata fields. This includes laptops in library admin office, staffroom machines, library office machines, computer labs and class computers. download upgrade from www.clickview.com.au/downloads || med ||  || completed || Efthimiou || 3 sept || library and around school || Library enquiry shortcut to be placed on desktop of all staff and computer lab machines or on sentral homepage under links for staff and student access. NOt sentral library enquiry-OASIS web enquiry. I have instructions for creating shortcut. || med ||  ||   || Organise parent volunteer to help put programs onto the support class computers || High ||  || Installed flash, upgraded to IE7, updated SAV. Kelly 17/08/09 Will contact Kim to advise when I will be in next. || Efthimiou Kathy Efthimiou || Aug 17 || Library || Pcounter needs to be installed on workstation 16 Require external drive for back up of datacard ID card production. Datacard needs to be on stand alone machine, remove from network. Please DO not commence without consulting Kathy and Wendy. We would like Datacard technician assisting process to avoid the technical glitches we keep having. || med med || Installed but experiencing problems with white machines and workstation 7. Popups don't appear. Appears to be on all machines which p counter was installed on recently. || Robbie showed Kelly how to do this 17/08/09 Kelly to email Kathy to advise when she will next be in. || Languages || My computer needs to be aligned with main printer and samsung printer. || High ||  || 24/2/10 Kelly talked to Nella, she can print but thinks Naomi Heilpern may not be able to. || 1. RISC on her computer 2. Printer access from her school computer 3. DET Portal "APPLICATIONS" page needs to have School Rose Bay Secondary College Terminal access 4. Vista instructions to be able to login into the Terminal server whilst at home. 5. Edval on her computer || high ||  || email from Bron 6/3/10, this is ok now. Kelly R || blank blue screen || High ||  || Talked to Niki Feb 24, this is resolved Kelly R || Mouse or Computer keeps freezing. I can't do any demos to data project. || High || This is high priority, will ensure we get to this asap. ||  || || Daniel Judd needs to get his DET portal entry re-activated. Can you get the form to him. || Well I am the Principal ||  || Daniel contacted DET and emailing form. Form No longer is on portal intranet || || urgent because HSC work needs to be printed || Completed by Creative People || Completed. || Many of these jobs are now complete. I presumed you or Robbie would update wiki. I will update fyi. K.Efthimiou || Clarke ||< 3/6/09 ||< c block staff room ||< Can i get my laptop setup so i can access T-drive. ||< low |||| Ry, Download the 'Remote Desktop Connection Client 2' from [] and use it to connect to rbh-ts1 or rbh-ts2 once you've installed it! It's pretty straight forward so give it a go yourself. Ray Payne || Efthimiou ||< 3/6/09 ||< Library ||< Require adobe photoshop on all library computers ||< low |||| Really! Are you kidding? :-) This is not advisable on these 'low end' work stations. How necessary is this? The job has been completed by Robbie. Creative Arts are using with Yr 10-12 and i had high demand for use in library. It was only installed on a few computers initially but we installed on all the newer ones. K.Efthimiou || Efthimiou ||< 3/6/09 ||< Library ||< Require office 2007 conversion file on all library computers and flashplayer ||< med |||| You can download this from my intranet under windows downloads. [] Also available directly from microsoft. Job completed by Robbie on 19 machines. I tried to download from microsoft to library machines in past and did not have permissions. Was successful downloading recently to library staff machines. || Efthimiou ||< 3/6/09 ||< Library ||< Clickview server offline. Recordings failed and teachers contacted us about inability to use clickview player during planned lessons. Requires restart ||< High ||<  ||< Job completed by Robbie. K.Efthimiou || Efthimiou ||< 3/6/09 ||< Library ||< Require upgrade of Library Manager to 1.7.1 urgently. Proxy setup on server and library managers in admin office. Cannot access exchange without upgrade. ||< High ||<  ||< This was by G.Stamell I believe.Ray Payne.Ray - this was necessary to access Clickview exchange. We can now obtain videos other schools have recorded that we have failed to capture. || Efthimiou ||< 3/6/09 ||< Library ||< Require all staff, student and classroom computers (including labs) to upgrade to player 1.6.4. ||< High ||<  ||< This has been done via group policies.Ray Payne. || Efthimiou ||< 3/6/09 ||< Library ||< Install clickview software Term 1 and 2 on server. Discs on my desk in library office. ||< Low ||<  ||< Completed by George and Robbie. Robbie now knows how to install for future updates. K.Efthimiou || Efthimiou ||< 3/6/09 ||< Library ||< Library laptops to be setup for network access. Highly requested by staff. ||< Low ||<  ||< These laptop were configured for network access.No network is typically a user error or lack of knowledge.Ray Payne. || Efthimiou ||< 3/6/09 ||< Library ||< Urgently need print configuration completed. Bears solution suggested we check our print queues for Lib Fuji match ports on server. ||< High ||<  ||< This job has been completed.Ray Payne. || Efthimiou ||< 3/6/09 ||< Library ||< Check Wendy DeGraafs workstation and print permissions. Unable to print to LibFuji yet successful with copying in her username. ||< High ||<  ||< Completed. K.Efthimiou || staffroom ||< I've accidently deleted a folder on my desktop....any chance of retrieval? ||< Med ||<  ||< This has now been retrieved! Thanks Ray. || || Machines || Please see Margo re: machines. Doing Wiki management and accidently deleted Margo's Entry. || Med ||  ||   || .
 * Name || Date || Room || Issue || Rank || ICT Support allocated/comments || Technician/Officer/Report/Sign off ||
 * Bronwyn Kelly || 02/2/12 || A724 || Smartboard not working - pens and buttons won't register, filter needs fixing || high ||  ||   ||
 * Bronwyn Kelly || 27/1/12 || A724 || Speakers sound not working on Smartboard when using computer || high ||  ||   ||
 * Kathy Efthimiou || 9/12/11 || library || upgrade office computers to latest version of clickview library manager ||  ||   || 9/12/11 ||
 * Kathy Efthimiou || 10/11/11 || Library || Workstation 8. Blue screen again. Registry cannot load the hive file. || Med || 9/12/11 logged call 1894027 ||  ||
 * Kathy Efthimiou || 10/11/11 || Library || Workstation 2 Blue screen unmountable boot volume || Med || 9/12/11 logged call 1894027 ||  ||
 * Kathy Efthimiou || 10/11/11 || Library || Please read Kelly's email re: library enquiry terminals. May need Ray's assistance || High ||  ||   ||
 * Julie Maddocks || 12/10/11 || Library || Workstation 2: Not powering - cables all checked, not turning off. Fan is very noisy ||  || 21/10/11 ok today || 21/10/11 ||
 * Julie Maddocks || 12/10/11 || Library || Workstation 9: Blue screen ||  || 21/10/11 Logged request for reimage INC000001815244 || 9/12/11 - regional support reimaged 1/11/11 - joined to domain today ||
 * Julie Maddocks || 12/10/11 || Library || Workstation 8: C0000218 registry file failure ||  || 21/10/11 Logged request for reimage INC000001815223 || logged new call 1894027 ||
 * Julie Maddocks || 12/10/11 || Library || Workstations 10, 16 & 17. Domain not available, checked all cables ||  || 21/10/11 -
 * Julie Maddocks || 12/10/11 || Library || Workstation 18. F and X keys jammed ||  || 21/10/11
 * Julie Maddocks || 12/10/11 || Library || Please disable sound all library computers ||  ||   ||   ||
 * Wendy de Graaf || 10/10/11 || Library || Workstation 19:
 * Wendy de Graaf || 10/10/11 || Library || Workstation 15:
 * Wendy de Graaf || 10/10/11 || Library || Library Enquiry Terminal - keeps shutting down, will not turn on. ||  ||   ||   ||
 * Wendy de Graaf || 10/10/11 || Library || Workstation 5:
 * Wendy de Graaf || 10/10/11 || Library || Set up a Student Scanning facilty using the library copier. ||  ||   ||   ||
 * Bronwyn Kelly || 20.9.11 || A724 || Smartboard not working - screen stays blue || high ||  ||   ||
 * Lucy Andre || 12.9.11 || My office || Adobe to open and use SMART ||  || Assistance to download or package needed? ||   ||
 * Kathy Efthimiou || 9.9.11 || library || Open High computers are sluggish ||  || removed profiles and uninstalled Adobe creative suite || 9.9.11 ||
 * Paul Bollard || 9.9.11 ||  || Assist with installing new scanner ||   ||   || 9.9.11 ||
 * Kathy Efthimiou || 2/9/11 || library || Please disable audio to speakers to ensure headphones are required for sound. || low ||  ||   ||
 * Bill Lo || 31.8.11 || A614 || The Maths web package MATHLETICS needs the updated version of Flash Player to work properly.
 * Kathy Efthimiou || 1.9.2011 || library || Workstation 21 keyboard letters jammed and others removed. Same problem as 19. Student seen on machine Khoa Sloane. Please check students account. Log with Lenovo if it appears to be hardware or replace keyboard. Cable tie any new components. || med || Lenovo Keyboard has been vandalised, keys rearranged. ||  ||
 * kathy Efthimiou || 1.9.2011 || library || Workstation 20 repaired under warranty- requires new video drivers and SATA drivers as per Syd Region install instructions. What else is required Kelly? || high || looks ok, drivers installed, cleanslate etc. || 2.9.11 ||
 * kathy efthimiou || 1.9.2011 || library || Open HS computers still too slow. Are profiles removed from them? If not, please remove. Middle machine needs another new Ethernet cable. Add missing components to fourth machine.
 * Kathy Efthimiou || 12.8.11 || Library || Workstations 5, 15, 13, 20, 18, 19 need to be reimaged. No. 20, 18 and 19 need old video drivers removed and new ones installed. Provided by Sydney Region to Kelly Robinson who they contacted yesterday while on a maintenance call at RBSC library. Kelly then needs to reinstall cleanslate on all 21 machines. || High || Sydney region have applied fixes to these machines, cleanslate has been reinstalled || 2/9/11 ||
 * Kathy EFthimiou || 12.8.11 || Library || Make command and run prompts on two enquiry terminals unavailable to students to stop them tampering with settings. Have caught one student fixing it. || Med ||  ||   ||
 * Kathy Efthimiou || 12.8.11 || Library || Clickview server upgrade and manager upgrades to be installed after Ray resolves virus issue and backs up video collection. Gary please advise of date for this asap so i can plan my Clickview work. || High ||  ||   ||
 * Kathy EFthimiou || 12.8.11 || Library || Install Clickview Player 2 on all PCs around school when we commence using Clickview Online. I will forward install and requirements eg..NET frame info to Ray and Kelly. || Med ||  ||   ||
 * Kathy Efthimiou || 12.8.11 || Library || 18 and 19 problems detecting keyboard and mice, both new brand and Lenovos. Mouse works on 19 but not keyboard. When you type on 19 wrong letters appear. Issue needs to be diagnosed before reimage and driver changes can occur. ||  || problems around the d and c keys, cleared with a spray from a can of air || 12.8.11 ||
 * Bill Lo || 5/8/11 || A617 || A614 needs about 5 mouse and 3 keyboard. Some computers have everything upside down or sideway.
 * keith rowe || 1st aug || GA Office || symantec antivirus software defs haven't been updated since 30 june. Reported to help desk they rang back once. haven't rung back when they said they would. 30 days out of date is a bit of a worry. Please push out new defs ASAP ||  || update came through 11.8, Keith will leave computer on overnight and monitor. ||   ||
 * Kathy Efthimiou || 22/7/11 || Library || Computer 21 doesn't start; error file missing or corrupt ... ||  || Kelly: disk drive isn't operational so can't reimage, kathy purchasing external disk drive || reimaged using Georges external cd drive ||
 * Kathy Efthimiou || 22/7/11 || Staffrooms || Ensure clickview is version 1.8 on all machines in staffrooms ||  ||   ||   ||
 * Kathy Efthimiou || 26/5/11 || Library || Computer 9, 13 and 14: extremely slow ||  || Kelly: attempting to remove profiles, reimage might be faster. ||   ||
 * Kathy Efthimiou || 22/7/11 || Library || Computer 11: Computer is ok, keyboard and mouse are missing ||  ||   ||   ||
 * Kathy Efthimiou || 22/7/11 || Library || Computer 18; students can't login, when entering a&s numbers are entered or a long string of numbers numbers are entered ||  || swapped keyboard to computer next to it to determine if it's a computer of keyboard problem, and turned over and tapped bottom of keyboard to remove any foreign objects, both computers now working. may need to monitor, keyboard may need replacing. ||   ||
 * Kathy Efthimiou || 22/7/11 || Library || Enquiry terminal (on right side) doesn't go past login sscreen when you attemp to login ||  || Was set to auto login as admin which needs a password, changed to auto login as enquiry, user still needs to click 'ok' at startup || 22/7 ||
 * Kathy Efthimiou || 22/7/11 || Library || Some student computers are not recognising thumb drives ||  || Kelly: Haven't been able to reproduce, suggest computer may be slow to recognise drives and to to press F5 (or view -> refresh) and wait. Record computer number if still not recognised after 5 minutes. || 22/7/11 ||
 * Kathy Efthimiou || 22/7/11 || Library || Ongoing issues with student computers ||  || Kelly: created a paper log so library staff can log problems quickly and we have a record of what problems are continuing to occur. || 22/7 ||
 * Donna Masterson || 1/7/11 || C216 || Carried over from March 20Printer doesn't work and computer number 060090 cannot login in - won't turn on. Needs to be replaced.
 * Wendy de Graaf || 10.03.2011 || Library || Assistance and advice required to externally back up the entire Student ID Cards computer, which is not on the school network. || High ||  ||   ||
 * Wendy de Graaf || 10.03.2011 || Library || Back up system (external hard drive or ghosting) to be implemented for Clickview collection on server. || High ||  ||   ||
 * Wendy de Graaf || 10.03.2011 || Library || New casual staff member Elizabeth Makris needs to be set up on the school Network with login. || High ||  ||   ||
 * Wendy de Graaf || 10.03.2011 ||  || Clickview Library Manager to be installed on new computer in Library Workroom. || High ||   || 18/3/11 kr ||
 * Wendy de Graaf || 10.03.2011 || Library || Library Computers with CD trays not working to be repaired under warranty. || High || library has decided to use an external drive || 18/3 kr ||
 * Karen Freeman || 4.03.11 || Library || Keyboards on computers 11 & 12
 * Karen Freeman || 4.03.11 || Library || Keyboards on computers 11 & 12
 * Karen Freeman || 11.02.11 || Library || Clean slate needs to be added to library computers as students keep loading games. Computer 17 disc drive won't close || Medium ||  ||   ||
 * Wendy de Graaf || 23.02.2011 || Library || Students having network log-in problems in the library. Sometimes trying up to 3 different computers before their log-in works. Is this a school network issue? || Medium || Discussed with Kathy. If network cable is loose it takes a minute or two to re-establish connection after reconnecting || 18/3 ||
 * Wendy de Graaf || 23.02.2011 || Library || Two computers out of order in the library. One needs re-imaging. A third computer takes a very long time to boot up and launch any software. Needs investigation. || High || Robbie has reimaged ||  ||
 * Lucy Andre || 3.2.11 || Support Classroom || 10 computers rolled out to this classroom requries set up. Students are relying on these computers to learn || High ||  ||   ||
 * Wendy de Graaf || 08.12.10 || Library || Virus Definition files out of date on some Library Office computers. Please update signatures to ensure we comply with DET requirements. || High ||  ||   ||
 * Wendy de Graaf || 01.12.10 || Library || SMSpresso for overdue library books not working and not supported by IT support or Sydney Region support. || High || Wendy received email from Stu, overdues from last year cannot be processed. ||  ||
 * Wendy de Graaf || 01.12.10 || Library || Set up guest/generic username and password for library. || Med ||  || 18/3 ||
 * Wendy de Graaf || 01.12.10 || Library || Remove obselete enquiry terminal computer and dispose. || Med ||  || completed 2010 ||
 * Wendy de Graaf || 01.12.10 || Library || Setup computer for Datacard Camera and install Tru-photo solutions software. || High ||  || completed 2010 ||
 * Kathy Efthimiou || 03.11.10 || Library || Please change the rest of the student library computers to have the boxes standing on their sides to provide more room on the desk. || Med ||  || 3/11/10 ||
 * Wendy de Graaf || 03.11.10 || Library || Please update Anti-Virus signatures on computers in Open High School seminar room and Enquiry Terminals. || High ||  || 3/11/10 ||
 * Luke Gilmour || 21.10.10 || MEP Office || Computer starts up with a black screen, tested with another monitor had the same result, moved to TAS office || High ||  ||   ||
 * Wendy de Graaf || 21.10.10 || Library || Clickview 24/7 needs to be upgraded to version 1.5. Knowledgebase article with instructions and prerequisites available in library. || High ||  || 3/11/10 ||
 * Wendy de Graaf || 21.10.10 || Library || Further to entry logged 22/09/10 re Library Enquiry Icon not appearing on some staff desktops, Kelly requires Ray's assistance as she is unfamiliar with the scripting to fix this. || Med ||  ||   ||
 * Wendy de Graaf || 21.10.10 || Library || A number of computers boot up to a blue screen with registry error message. This requires investigation. Kelly to follow up. || Med ||  ||   ||
 * Wendy de Graaf || 21.10.10 || Library || Enquiry Terminals need Virus Protection software updated and Firewall is turned off on one. We do not have administrator privileges to be able to do this ourselves. || High ||  || 3/11/10 ||
 * Wendy de Graaf || 21.10.10 || Library || Upgrade Clickview Library Server/Manager to Version 1.7.4
 * Claire Wilson || 19.10.10 || C219 || Interactive White Board is not 'interacting' || kigh || ran smartboard control panel to detect the board then was able to orient. suggested keeping a spare usb cable as there may be a problem with the usb cable. || 20/10/10 ||
 * Niki mcDonald || 19.10.10 || B517 || Adobe Flash player 9 needed to access Prezi on 02, 04,01 and power issues for 13 to 17. 06 and 07 not loading || High || installed adobe 10 on 2 and 4. Power is restored on 13-17. 7 has been vandalised, can't be turned on, installed cleanslate on 6 || 20/10/10 ||
 * Paula Bertoli || 23/9/10 || A605 || Teacher's Computer not on the internet and not working || High || Robbie fixed it || 24/11/10 ||
 * Wendy de Graaf || 22/09/10 || Library || Library Web Enquiry icon not appearing on some staff desktops.
 * Wendy de Graaf || 22/09/10 || Library || Computer 13 will not let students log in. Kathy will explain. || High ||  ||   ||
 * Wendy de Graaf || 22/09/10 || Library || Computers 3, 4, 19, 20, 21 need to have "P Counter" re-installed. || High || setting changed in cleanslate || 22/9/10 ||
 * Niki McDonald || 14/9 || B517 || Computer #20 fozzy screen.15 computers not working || High || circuit was broken, Garry corrected
 * Louise Hawkins || 14/9 || A717 || The computer attached to the data projector is too old and so you can't access most files saved, web 2.0 tools, OneNote etc. Is it possible to get an upgraded computer? || High ||  ||   ||
 * Kathy Efthimiou || 13/9 || library || Pcounter icon has disappeared from workstations 19, 20, 21 and 3. Suspect it has to do with clean slate. Students cannot release printing and their accounts aren't being deducted. Must be released by me at workstation and funds adjusted manually. || high || changed setting in cleanslate || 22/9/10 ||
 * Kathy Efthimiou || 13/9 || Library || Require guest access to RBSC network for teacher librarian meeting held in T 4. Will be trialing clickview and blog ed. Require one other guest login that gives staff member access to T drive library for circulation desk and TL replacement. || low ||  ||   ||
 * Kathy Efthimiou || 7/9 || Library || Enquiry terminals do not have up to date anti virus, windows firewall is switched off. We see students attempting to use terminals to access the internet. Unsure if they have changed any settings and whether antivirus requires updating. May need logging with DET?
 * Kathy Efthimiou || 7/9 || Library || Can students be setup to scan to email on library copier? Students request option. If possible, could this be done by Yr 10 preparation course in Term 4 so they can be taught how to use it in library session. || Low ||  ||   ||
 * Kathy Efthimiou || 7/9 || Library || Workstation 12 out of order. This machine has been reimaged by DET and the problem has occurred again. Previous service was not logged on wiki but Kelly did log with DET. || High || 8/9 - created form for keeping track of which machines regularly need reimaging and went through logging calls to have to these reimaged. We will monitor to see if it always the same machines. Kathy logged call to have it reimaged ||  ||
 * Wendy de Graaf || 02/10 || Library || Computers 19 and 21 have been re-imaged by Bondi Region Support Technician. They still need to be joined to the domain as he didn't have up to date admin password. || High || 8/9 joined to domain, installed cleanslate || 8/9/10 ||
 * Kim Shakenovsky || 24/8 ||  || There are 4 computers in the support class which are all disconnected as they have been moved. As far as I know, only 1 of them is actually working. These computers all need to be connected to the internet and working. Please could someone come and look to seee what needs to be done. ||   || 8/9 - someone has connected them, tested them all today accessed internet ok. || 8/9/10 ||
 * Kim Shakenovsky || 24/8 ||  || I have just had a new desk put into the support staff room but it is not connected to the internet or printer. Please can someone help with this.
 * Wendy de Graaf || 24/08/10 || Library || CD trays not working on computers 7, 8, 11, 14, 15 and 20. || Medium || 25/8 rubber belts are missing, found late note, coin and belts in 11 and 15 - repaired. 7,8,14 belts still missing, 20 tray is jammed shut. Asked forum for suggestions. ||  ||
 * Wendy de
 * Laura Bingham || 23/08/2010 || C block staffroom || My computer doesn't have any sound coming out of it (even when I plug headphones in) Needed to watch/listen to clickview etc prior to class... || medium || 25/8 - sent email to Laura, the headphone jack at the back of the computer is ok, not the one at the front. || 25/8/10 ||
 * Lucy Andre || 18/08/2010 || School
 * Wendy de Graaf || 17/08/2010 || Library || Computer 19 not working. Blue screen with error message. || Medium || 25/8 Logged call 1239091
 * Paula Morris || 11/08/2010 || B Block Staff Room || Can not access RISC on my computer || Medium ||  ||   ||
 * Wendy de Graaf || 10/08/2010 || Library || Computers 1 and 2 not working. (Due to cabling constantly being pulled out by students feet.) || High || Repaired by Library Staff. ||  ||
 * Paula Morris || 09/08/2010 || B Block Staff Room || Fan on computer is very loud. Computer keeps switching itself off and will then not turn back on until it has cooled down. || Urgent || Garry replaced || 11/8/10 ||
 * Kathy Efthimiou || 05/08/2010 || Library Seminar Room B3.04
 * Kathy Efthimiou || 05/08/2010 || Library || Computers 1 to 20 - cabling, ports and switches under desks need to be fixed securely. It hangs down and is easily pulled out. It is unsafe and an OHS hazard. ||  ||   ||   ||
 * Wendy de Graaf || 05/08/2010 || Library Seminar Room B3.08 and B3.07 || Check the ports are patched through to the school network:
 * Wendy de Graaf || 05/08/2010 || Library || Computer 21 boots up with error message "Registry File Failure" ... (plus more text) ||  || 25/8 Logged call 1239086
 * Wendy de Graaf || 05/08/2010 || Library || Switch for Library Enquiry Terminal computers no longer working. ||  ||   || 8/9/10 ||
 * Kathy Efthimiou || 05/08/2010 || Library || Contact K. Efthimiou re server space for conversion of clickview videos to wireless format. ||  ||   ||   ||
 * L.Afiouni || 28.7.10 || Library || Computer at Station 5 not loading very well, hangs at the 'applying your settings' screen for 10 minutes or more || high ||  ||   ||
 * N.McDonald || 26.7.10 || B517 || computers need fixing; #1,6,8,17 not working and # ,4,16,17 missing keys || high/medium || Garry/Ray replaced keyboards, mice. Circuit was down, Keith restored and plugged all computers into surge protection boards. All working bar two - image reequired for new disk and network port not patched. || 11/8/10 ||
 * Denise L. || 21st July || B Block || Neryl Munros Computer appears slow || high || May need a new image.
 * Lila Afiouni || 21st July || Library || 10 Laptops need to be cleared of data according to the BOS requirements ASAP and prepared for HSC exams which start week 3/Term 3 (3rd August). Please clarify if these computers are adequate for use or need to be replaced || High || We will need to prioritise the newest ones, in particular for the HSC exams.
 * Bron Kelly / Juliette McMurray || 21st july || A724 and A718 || A724 Smartboard /Teacher Laptop not connecting to Internet.
 * mario alexandrou || 30 june || A614 || ALL the pcs need an updated image as they run very slow, if they run at all || high || removed profiles, ran disk cleanup, updated virus sigs. || 11/8/10 ||
 * Wendy de Graaf || 24th June || Library || Set up computers for Open High School Seminar Room. Connect to school network. Ensure cabling is secure and safe. Clean up hard disks and ensure up to date software installed. || High || 28/7 kelly 4 computers tested ok, login to school domain, connect to internet, Office 2007 installed ||  ||
 * Wendy de Graaf || 24th June || Library || Computer 1 not working. Shut down when student was using Google Earth Flight Simulator (not games). Requires investigation if this software is causing shutdowns. || High || tested looks ok 30/6/10 kelly || 30/6/10 ||
 * Karen Freeman || 21st June || Library || Computer 12 not working. **Message**- closed windows to prevent damage, driver IRQL not less or equal. || Medium || tested looks ok 30/6/10 kelly || 30/6/10 ||
 * Karen Freeman || 21st June || Library Seminar
 * Mel Davis || 15th June || c block || my DESK pc WILL NOT WORK.
 * Elizabeth
 * Louise Hawkins || 3 June || Learning support staffroom || Sue Tiedgen's computer - unable to connect to the internet || High ||  || 10/6/10 ||
 * Paula Collins || 1 June || A Block staff || 2 Language computers (Leontieva and Manor) are not working- coming up with blue screens. ||  || T4L 2008? Lenovo
 * Lucy Andre || 27 May || C block staffroom || On my dashboard, each time I want to delete, copy, etc a document it always went into Macromedia Contribute 3 message and a loop, to get out I have to cancel 3 times. How do I get rid of this message and loop? || low - medium ||  ||   ||
 * Lucy Andre || 27 May || B517,B519 || See Andrew Humphrys (Science) for details - several computers in rooms not working || high || several computers reimaged and some parts replaced. as at 30/6/10
 * Kathy Efthimiou || 27 May || Library || Workstation 9 and 14 out of order. Mouse stolen from workstation 16. require replacement. || med || 9 and 14 are ok now. Kelly || 10/6/10 ||
 * Louise Hawkins || 26 May || A717 || projector - filter needs checking || high ||  || 10/6/10 ||
 * Hayley Strong || 26 May || C204 || Projector- need filter checked and keeps saying air flow needs to be checked. Also on the projector control board near the desk, the sound connection, hole whatever is suffed - unable to connect to roof speackers. || med to high ||  || 10/6/10 ||
 * Kathy Efthimiou || 26 May || Library || Repair Pentium 4 enquiry and swap to match black enquiry screen. Remove one old white workstation. || med ||  ||   ||
 * Kathy Efthimiou || 26 May || Library || Check global time server-to synchronise clocks on Clickview machines. Contact Phil Devitt Willoughby Girls-manages school internally. || med || Global time server needs to have port 123 open.DET schools are only allowed port 80.Rosemary at clickview has asked the techs to address this. ||  ||
 * Kathy Efthimiou || 26 May || Library || Add link to My Library on school website and Britannica search widget. ||  ||   ||   ||
 * Mel Davis || 25 may || staff c block || not only will RISC not open (as logged last week) but i cannot access webcalenders and admin enquiries... i need these functions every day so could someone please look at this ASAP. Thanks. || high ||  || 9/6/10 ||
 * NikiMcDonald || May 25 || B517 ||  ||   || regional support and ASI have been in replaced parts, reimaged. As at 30/6/2010 all are working except the one closest to the internal door. Requested a replacement hard disk. || 30/6/10 ||
 * Paula
 * Diane Fetherston || May 19 || support unit || please go to speak to ms jannott as she will tell you what needs to be done with the support classroom computers || High || Talked to Ms Jannot, moved printeer, upgraded IE, met Ms Menzies, || 16/6/10 ||
 * Bill Lo || May 20 || B block staff || I want to access my Xentral email because there are important information || medium ||  ||   ||
 * Mel davis || 21st may || c block staff || Risc is not supported on my computer since it was fixed on wednesday. could someone please reinstall it. thanks || high ||  || 9/6/10 ||
 * Mel Davis || 18/5/10 || C block staff || My computer will not open any programs || urgent || attached network cable, renamed computer for printer access Ray 19/5 ||  ||
 * Lauren Broit || 18/5/10 || C block staffroom || Update computer to Word 2007 || Medium || installed Office 2007 Kelly 19/5 || 19/5 ||
 * Edwin Liew || 112/5/2010 || Staff Room B || I'm putting in a request to have a lap-top issued to me. Thank you, Denise. || High ||  ||   ||
 * Lina Tesoriero || 13/5/10 || **Lecture Theatre ** || No access to internet - not even Google. Need to access sites for Senior Art lectures. || Urgent || Robbie corrected the pac file 18/5, should work for all users on second login. If not instructions to set it for individual user are here ||  ||
 * Kathy Efthimiou || 10/5/2010 || Library || Workstation 8 and workstation beside it have crashed. Appears students have tampered with registry settings. May require ghosting. This is the third time since the new machines arrived in library. Can we view any log to ascertain who is doing this? Perhaps last student logged in? Suspend accounts and put on ASD. || High ||  || Both re-imaged, added to domain & checked/verified working.
 * Kathy Efthimiou || 10/5/2010 || Library || Establish credentials on server for Bears to use VPN connection to access database. See Kathy for instructions provided by Bears. || High ||  || user has been setup and tested 19/5 ||
 * Paula C || 3/5 || A713 || Internet drops out quite frequently ||  ||   || Checked and all appears OK.Rob. ||
 * Laura || 30/5 || B413 || Internet drops out ROuter ok,other rooms ok || Urgent || Not all rooms have the WIFI YET, check if this is one. I don't think so?Lofts || Checked and all appears OK.Rob. ||
 * Paula Morris || 03/05/10 || B Block Staffroom || I still can not access SBSR to write reports. Please help!! || Urgent || Have checked you are definitely ticked. Sent individual email D.Lofts ||  ||
 * Paula Morris || 03/05/10 || B519 || 4 computers at the back of the room will not switch on. || Urgent || Power point DB5C P23CB45 does not have power. Temporarily using a power board. Emailed Keith. Kelly 5/5/10 ||  ||
 * Donna Masterson || 27/4/10 || C216 - multimedia || Ink needs replacing in printer - HP laserjet 1200 || Urgent || Done by George Stamell ||  ||
 * Niki McDonald || 30/4/30 || B517B519 || Lots of computer are not working and the browsers on 8 computers need to be up-graded to support Edmodo. || High ||  || B519 - upgraded 3 to ie8, ran edmodo on all bar one.B517 - upgraded 5 to ie8, ran edmodo on all bar 5Kelly 5/5/10 ||
 * Donna Masterson || 27/4/10 || Performing Arts space - directors office || Needs computer set up for use by MEP Director - Gilmour || Urgent || THere is no internet access in the room. Wiring is being done for uniform shop, can this room be done at same time. Kelly 5/5/10
 * Laura Bingham || 23/04/10 || B5.19 || FOUR computers not working in this computer lab. They are plugged in but they will not even turn on. || Average || Power was out to the power points being used || checked working ok 19/5 kelly ||
 * Kathy Efthimiou || 21/4/10 || Library || Require Term 1 2010 Clickview programs to be installed.Require upgrade to Clickview Library Server to 1.7.1.6 to access media store. Upgrade available from downloads page www.clickview.com.au. Require Clickview ASI machine in library upgraded to library manager 1.7.1.6 and player to 1.7.1.1. Has clickview login instead of RBSC user login. Is it possible when upgrades are pushed out ASI machine is not included?Require installation of digital capture card to ASI machine see knowledge base article 207. || High ||  || checked with Kathy 16/6/10 all resolved ||
 * Lucy Andre || 21/04/10 || C block staffroom || Andrew Humphrys - unable to log into SBSR. On DET portal under 'Applications' does not show SBSR. ||  || This has been ticked some time ago. D.LOfts || Completed DLofts ||
 * Lucy Andre || 21/04/10 || C Block staffroom || DET laptop on Lucy's desk. Does not work, unable to do anything with it. ||  || It is a DER device, please take it to Robbie TSO (kelly) || Battery completely drained. Charged, tested & working for E. Bocaz.Rob. ||
 * Lucy Andre || 21/04/10 || C Block staffroom || Desktop does not connect to internet. || High || Change IE settings as follows; Menu - Tools -> Internet Options, Choose connections tab, click Lan Settings button, tick 'use automatic configuration script' and set it to;
 * Sarah Chew || 20/04/10 || A block Staffroom || Use a Mac. Need administrator to update the software. Also want to update Microsoft office to the latest version so that I can use OneNote on the Mac, open docx, pptx files etc.. || Reasonably high ||  ||   ||
 * Wendy de Graaf || 01/04/2010 || Library || We need assistance to enter our proxy settings so we can use the Port 80 version of the Clickview Exchange Client. We are unsure if the clickview 24/7 is causing connectivity issues as we get intermittent error messages. ||  ||   || 16/6/10 kelly/rosemary ||
 * Niki
 * Paula
 * Kathy Efthimiou || 31/3/10 || Front office for library issue || Ray: Instructions from Stu Hasic re: SMS espresso location on server. Go to front office/SMS shortcut on desktop/properties/tells you where its located. Would like access for Term 2 use. || High ||  || added users to smsengine group, showed Wendy and Kathy how to access, tested. Kelly 13/5/10 ||
 * Louise Hawkins || 31/3/10 || Computer rooms and library || Could the Marvin program please be installed on all computers || High || sent email to Louise asking for rego details 19/5 ||  ||
 * Paula Morris || 30/03/10 || B Block Staff room || Can not use SBSR for Year 12 reports - it says user not found. || Urgen || I have ticked. Should be ok. Lofts ||  ||
 * Paula Morris || 30/03/10 || B Block Staff room || Can not access Oasis - Admin Enquiry from my PC in the staffroom ||  || Needs you computer added permissions.Lofts ||   ||
 * Wendy de Graaf || 30/03/2010 || Library || When trying to open the Clickview 24/7 Library Manager we get a message saying "encountered error whilst starting up. Could not locate c:\Program files\Clickview\Clickview Library\247\10.20.198.185\T1_Capture.xml." ||  ||   || Resolved
 * Bill Lo || 29/3/2010 ||  || Please set up school intranet, internet and Xentral to Min Yoon || Urgent - she has started through to end of term 2 ||   ||   ||
 * Donna Masterson || 24/3/10 || C216 || Printer not printing from the Macs in the room || URGENT - HSC work not getting printed. || cleared printer queues, 5 of 9 apples are now able to print. (kelly 21/4/10) ||  ||
 * Lauren Broit || 22/3/2010 || C Block S/R || Computer - no power ||  || Replaced burnt out parts. || Completed 24th March. R.Payne.Delivered to C Block S/R ||
 * Ian Godby || 22/3/2010 || C2.04 || Computer - no power ||  || Replaced burnt out parts. || Completed 24th March. R.Payne.Delivered to C Block S/R ||
 * Deb Cave || 10/3/2010 || C Block
 * Niki McDonald || 9/3/10 || B519 || Teachers computer needs to be up-graded to Internet Explorer 7 to access Edmodo, also 1 student computer, 2014 || High || Installed Windows updates.Uninstall IE6.Download IE8 and install.Test IE8. || Completed 26th March. R.Payne.Note: System Restore image not updated. ||
 * Niki McDonald || 9/3/10 || B517 || Computers need to be up-graded to internet explorer 7 or 8 to allow students and teacher to access Edmodo || High ||  || 10/3/10 upgraded most to IE8 Kelly R ||
 * Maria
 * Kathy Efthimiou || 4/3/10 || Library || Upgrade laptops to Office 07 and ensure local login is possible as well as network login. || Medium ||  || 16/6/10
 * Louise Hswkins || 2/3/10 || Support Unit Classroom || 2 computers are not working, could all computers be hooked up to the printer please || Urgent ||  ||   ||
 * Niki McDonald || 2/3/10 || B517 || Teacher's Desk mouse not working || Urgent || Found another mouse and plugged it in the front, may need to be locked in the back. ||  ||
 * Deb Cave || 26/02/10 || C Block staff room || PLEASE .. The HP Printer (no.2 - near the sign on sheet has now completely run out of ink!!! Cartridge no. is 05a.. The other HP printer is on the network, however doesn't print. It also needs ink... || VERY
 * Kathy
 * Tim Jamieson || 25/2/10 || C Block Staffroom || The printer/copier "FX DocuCentre-II 4000 PCL 6' does not print pdf's. Can this be fixed? || Annoying || 10/3/10 was able to print a 6 page pdf today, still looking into this Kelly R ||  ||
 * Donna Masterson || 24/2/10 || C block staffroom || Broit, Ranger and Masterson still can't reply to sentral emails || URGENT || Created 3 new Sentral accounts to see if problem was migration error. R. Payne. || Completed Feb26.R.Payne. ||
 * Masterson and C Block staff || 15/2/10 || C block staffroom || Black ink cartridge needs to be replaced in HP No 2 (P2055dn) and the other HP printer is not communicating to any PC's in room || URGENT ||  || 10/3/10 both printers are working now - not sure who fixed them Kelly R ||
 * Donna Masterson || 24/2/10 || Multimedia room || One apple computer logging straight in not prompting for username ||  ||   || completed feb24
 * Tesoriero and others || 11/2/10 || Lecture theatre || Computer not working.. has been "debugged" and needs administrator rights to get started again || Urgent || Computer was OS was re-installed by R.Payne. || Completed Feb23.R.Payne. ||
 * C Block staff || 9/2/2010 || c Block || All our printers are playing up and if they could be fixed on the network that would be great. If the main photo/printer could be print pdfs that would be great!!!! || Pretty High || Toner cartridges have been supplied for the HP printers. Still looking into PDF problem noted above || Completed 10/3/10 Kelly R ||
 * Kathy
 * Mel Davis || 5.02.10 || C204 || The base unit for computer started smoking during Laurens class today. Could we please have it fixed or replaced. It is important as all classes (PARTICULARLY SENIORS)rely on this room for data projection, clickview, etc || URGENT || 24/2/10 Ray is working on this ||  ||
 * Niki McDonald || 5.02.10 || B517 || Teachers computer not working and
 * Paula Collins || 3/2 || a block staff || laptop- windows keeps crashing ||  || Which Laptop? Netbook, will refer to TSO. 24/2/10 Kelly; yes T1 laptop, please refer to TSO ||   ||
 * Wendy de Graaf || 3/2/10 || Library || Need Help with ID Card production and data storage (set-up for 2010). Kellly has worked on this in the past. || ASAP ||  ||   ||
 * Andrew Robinson || 3/2 || B517 || 8 computers not operational || see key || [[file:B517.doc]] ||  ||
 * Denise Lofts || 2/2 || Lecture theatre || The keystone needs adjusting || asap || completed by R.Payne ||  ||
 * Kathy Efthimiou || 2.2.2010 || Library
 * Kathy Efthimiou || 2.2.10 || Av room, library || Job from 3 Sept still requires attention. setup of laptop and data projector for clickview access. || med || kelly 10 Feb: tested projectors, Mitsubishi requires service, Acer tested ok although there have been reports of it being unreliable ||  ||
 * Kathy Efthimiou || 1.2.10 || Library senior study || remove two white workstations from study. To be removed entirely from library, along with other white ones outside seminar room. || med ||  || Kelly removed from senior study. ||
 * Kathy
 * Heidi Metson || 11/12/09 || A717 || Speakers have stopped working with the projector. Have tried to get them going, but no luck? || Medium ||  || email from Heidi 4/3/10, this is ok now. Kelly R ||
 * Paula Morris || 03/12/09 || B Block staff room || Please can I have a long network cable and a new keyboard so I can set up my own desk in the Maths area of B-Block staff room. Also, the PC there is very noisy, can you check to see if it needs a new fan? Thanks. || High ||  ||   ||
 * Heidi Metson || 19/11 || Staff Room A blk || Can't import stems data to 2009 stems on my desktop..... || High - need info to support transisiton. || Kelly to meet with Heidi next time she is in. || data file was blank, requested a new from Stu Hasic, resolved 21/4/10 ||
 * Kathy Efthimiou || 26/10/09
 * Ian Godby
 * Aflal Sahabdeen || 19/10/2009 || C Block Staff Room || My computer keeps switching off/crashing and would not start. || High ||  ||   ||
 * Donna Masterson || 1/10/09 || C210 || Check state of 2 computers in classroom, fix one printer(tray won't close) and install other printer into C216 || Med || 24/2/10 Kelly talked to Donna, ||  ||
 * Wendy de Graaf || 29/09/09 || Library workroom || Printer cartridge needed for Samsung printer. || High ||  || completed ||
 * Lucy Andre || 24/09/09 || C block staffroom || We have two new laser printers - hooray... We need them configured now so we can use them. Please help us network them, or let us have the disks so we can give it a go. We only have the Fuji printer/photocopier which does not print PDF documents. Can someone please have a look as well.Thanks a lot. ||  || PDF problems still outstanding as noted above. HP printers are working ok now 10/3/10 || completed 10/3/10 Kelly R ||
 * Tim Jamieson || 22/9/09 || My desktop computer in C Block staffroom || Running sooooooo slowly I cant work on it. Can you please re install windows when you come in again. Thanks || Med || Talked to Tim, he is using a laptop now instead - moved the computer to Rays office. || completed 3/10/3 Kelly R ||
 * Wendy de Graaf || 17/09/2009 || Library || Old computers located in Senior Study have been disconnected and removed by Kelly as instructed by Kathy Efthimiou. They are currently on trolley in library (old photocopy area). They need to be removed from the official Asset Register and disposed by IT support. || Low ||  ||   ||
 * Bill Lo || 14/9/2009 ||  || Please set up the school accounts log in and school server in his Portal for Mr Chee Tai who is the new permanent maths teacher. || Med ||   ||   ||
 * Maria
 * Kim in support class || Aug 30 || Support class || the computers in the classroom really need to get fixed. Only 1 computer has sound on it and every program which the students use, needs sound. Sound is also very reinforcing for the students and keeps them focused and interested. I have bought new headphones for each computer but this is pointless and the sound is broken. Also, on 2 of the computers, the disk drive doesn't even open which means the kids cant use any of the programs or CD's. I think someone needs to come in and spend time looking and hopefully fixing the computers as they are a great resource which are being wasted. || High || Will allocate Kelly to have a look Monday 31st as she is in then. || installed driver/turned of distortion on two pcs, sound working on all 4 now.
 * Carolyn
 * Tim Jamieson || 31 August || My desktop computer in C Block staffroom || Trogens found on computer, asking me to download something. I have just left it and pulled out the ethernet cord || High || moved to Rays office for repair || completed 10/3/10 Kelly R ||
 * Kathy
 * Kathy
 * Kathy
 * Kim Shakenovsky || 21/8/09 || Support Classroom || The sound is not working on the computer in the support class and we really need this to be fixed ASAP || High || Hi Kim, I reckon if we plugged in speakers we would get sound. Come and borrow mine, until we get you some. Denise || resolved kr 31/08/09 ||
 * Kim Shakenovsky || 21/8/09 || Support Classroom || Need student logins to the internet || High || Hi Kim, You into the portal>myapplications>EMU management>user management...you will get it. call me if you have problem. Denise. || kim needs access to EMU ||
 * Kim Shakenovsky || 21/8/09 || Support Classroom || Access and password to SENTRAL please. || High ||  ||   ||
 * Wendy de Graaf || Aug 18 || Library workroom || Printer cartridge running out. Samsung printer. || Low ||  || complete ||
 * Diane Fetherston || Aug 14 || support class || Load Adobe flash on all computers in the room
 * Wendy de Graaf || Aug 18 || Library workroom || Printer cartridge running out. Samsung printer. || Low ||  || complete ||
 * Diane Fetherston || Aug 14 || support class || Load Adobe flash on all computers in the room
 * Kathy
 * Nella Leontieva || 13/8/09 || A Block
 * Margo Gallan || 11/08/09 || Finance Office || I need a new mouse. The plug doesn't fit my computer. || Low ||  || Tested supplied mouse - all ok. Kelly 17/8/09 ||
 * Margo Gallan || 11/08/09 || Finance Office || Ray - can I discuss the logistics of merging some RISC and OASIS absence info || Med ||  ||   ||
 * Bron Kelly || 10th aug 09 || A Block staffroom || Please give Alison Dale (Social Science) the following:
 * Wendy de Graaf || 06/09/09 || Library || Clickview Library Update has arrived for Term 3 2009. We would like to have it installed on the Library Server. || High ||  || Installed by George Stamell. ||
 * Niki McDonald || 3.8.09 || B519 || Teacher Computer
 * Clarke and C block staffroom || 5.8.09 || c block || Our photocopier is working but it does not print pdf's for some bazaar reason. One of the trays is also unable to be put back in which also limits photocoping ability. || High ||  ||   ||
 * Alonzo. M || 29/07 || B519 || Teacher computer :
 * Jim L. || 24/7 || A517 || Please can I have instructions to install Office 07 ||  ||   || Talked to Jim 11 Aug, Ray has emailed instructions, Jim has installed. Kelly. ||
 * Bron K. || 27/7 || A Block || Log ins for new teachers || High ||  || email from Bron 6/3/10, this is ok now. Kelly R ||
 * Diane F || 27/7 /09 || Dp Office || Speakers for computer || low || borrowed speakers from Denise || completed 10/3/10 Kelly R ||
 * Louise Hawkins || 16/07/09 || A717 || Data projector filter needs checking || Med ||  || 24/2/10 Kelly talked to Louise, Keith has done this. ||
 * Diane Fetherston rel Principal || july 6 || Principal's suite
 * Diane Fetherston rel Principal || july 6 || Principal's suite
 * Wendy de Graaf || 03/07/09 || Library || Request IT Support load Clickview Program Update onto server. (CD is in Library Office) || Low ||  || Installed by George Stamell. ||
 * Margo Gallan || 3/7/09 || Finance Office || My H, I and T drive have disappeared || High ||  || Talked to Margo 11 Aug, Ray has resolved this. Kelly. ||
 * Bron Kelly || 1/7/09 || Staffroom A Block or find D Lofts or ring Brons mobile 0423081423 || Laptop needs to be linked to school server ASAP etc for Tech Team Day on thursday (D Lofts) 2nd July 09 || High || Bring laptop to school Tuesday. || email from Bron 6/3/10, this is ok now. Kelly R ||
 * Donna Masterson || 25/6/09 || C216 || Can't print in C216(media room)
 * Donna Masterson || 25/6/09 || C216 || Can't print in C216(media room)
 * Donna Masterson || 25/6/09 || C216 || Can't print in C216(media room)
 * Aflal Sahabdeen || 29/06/2009 || C-Block Staffroom || My computer crashes. Switches off unexpectedly since Friday morning. || Urgent. Unable to do any work as it may switch off anytime. ||  ||   ||
 * wendy kon || 25.6.09 || my staffroom || i need my applemac configured to open the remote servers etc || high || Bring to DP Office for Friday. ||  ||
 * Bron Kelly || 25.6.09 || HSIE staffroom || Bron/s printer HP LaserJet 1200 series needs ink cartridge replaced ||  ||   || email from Bron 6/3/10, this is ok now. Kelly R ||
 * Bron Kelly || 25.6.09 || HSIE staffroom || Photocopier needs Drum Cartridge (did email SASS too) ||  ||   || email from Bron 6/3/10, this is ok now. Kelly R ||
 * Bron Kelly || 25.06.09 || HSIE staffroom || Align our HSIE computers to the main photocopier in Front Office for times when HSIE printers / photocopiers are down. ||  ||   || email from Bron 6/3/10, this is ok now. Kelly R ||
 * Rob Cotterell || 24/06/09 || Library || Check laptops for network (ROSEBAY-H) connectivity. ||  ||   || Checked all laptops to ensure they were connected to our network domain. All OK. Completed. ||
 * Rob Cotterell || 24/06/09 || A518 || Content Advisor password set in Internet Explorer, disallowing internet access. ||  ||   || Removed current password via the registry. Set a supervisor password so that it cannot be changed again. Completed. ||
 * Rob Cotterell || 24/06/09 || B412 || Printer not working, as reported by Tom. ||  ||   || Checked printer, removed paper jam. Sourced new paper & installed in printer, tested. All OK. Completed. ||
 * Rob Cotterell || 24/06/09 || A608 || New PCs need to be installed/configured. ||  ||   || Set up PC as per Nikki's instructions. Ran through initial setup processes. Had to configure network connectivity at Patch Panel. Completed. ||
 * Rob Cotterell || 24/6/2009 ||  || ClickView issues, as reported by K. Efthimiou ||   ||   || Server update software changed the share paths. Diagnosed problem, then rectified. Kathy away today, so I got Wendy to test everything & she is happy. Have documented the work done & placed in the ClickView notes folder. Have also verbally updated R. Payne on my progress. ||
 * Ray Payne || 22/6/2009 ||  || Comment: Why are there, all of a sudden, so many issues with clickview and it's server.Why was the clickview server updated without me knowing?Now there are problems, am I expected to fix it? ||   ||   || Ray- i phoned you about this as well as logged on wiki. You had agreed to Robbie troubleshooting most issues and being trained in Clickview since i have noone managing tech supp for it. ASI's contract was not renewed and George Stamell has no computer allocation.
 * Ray Payne || 22/6/2009 ||  || Comment: Why are there, all of a sudden, so many issues with clickview and it's server.Why was the clickview server updated without me knowing?Now there are problems, am I expected to fix it? ||   ||   || Ray- i phoned you about this as well as logged on wiki. You had agreed to Robbie troubleshooting most issues and being trained in Clickview since i have noone managing tech supp for it. ASI's contract was not renewed and George Stamell has no computer allocation.
 * Lofts || 20/6 || Various || Configuring teacher laptops who bring to school.Can we allocate a day when all staf who want to use their latptop at school bring along, so it is not a continual stream. || Med ||  ||   ||
 * < Ray Payne ||< 15/05/2009 ||< CLS B5.17 ||< Computers seem to be randomly powering down ||< Low ||< Yes. Robbie on Monday 18/05/09 ||< The systems power off policy was edited. A warning message will also be displayed before a forced power down.Ray Payne. ||
 * < KeithRowe ||< 30/05/09 ||< A614 ||< Can windows explorer be added to the ESCC. user profile? ||< Low ||<  ||< This is not a simple task as the ESCC users share the same group policies as our students. To allow drives in explorer, a whole new organisational unit needs to be created for the ESCC with it's own set of custom group policies.Ray - 2/6/2009 ||
 * < Denise Lofts ||< 31/5/09 ||< B517 ||< A number of computers (6) are not recieving power, a switch is broken on one & a mouse missing. Are the computers numbered.I can tell IT which ones. ||< Med. ||<  ||< Arranged ASI Service. Front bezel was replaced on computer. New mainboard fitted to computer 12.Ray Payne. ||
 * < D.Lofts ||< 1/6/09 ||< B519 ||< Teachers computer, no power. Heidi reported this period, it just went ping. ||< High ||<  ||< Arranged for ASI to service. Power supply was relaced.Ray Payne. ||
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 * < DonnaMasterson ||< 3/6/09 ||< B Block staffroom ||< Maria Alonzo and Evi Christofi cannot access EAS or reportcard with their username egalonzom and password as none. ||< High ||< 3/6/09 ||< Completed able to access. D.LoftsThanks. M.Alonzo ||
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 * < Deb Cave ||< 4/6/09 ||< C block ||< Samsung printer stuffed. Needs fixing urgently. We can not print anything. ||< urgent ||<  ||< Hi Deb.Who purchased this printer and is it still under warranty. If not, someone needs to take it to a shop for a quote on repairs. ||
 * < Lina Tesoriero ||< 10/6/09 ||< B Block
 * Tim Jamieson || 10/6/09 || B Block || Can I get the remote access severs added to DET. Also Click View not working & computer loud noises. || High ||  || Tim you need to call the Help desk and Log a call for access server to DET. Specify Clickview requirements. Ie is it installed. DL ||
 * Kathy E. || 18/6/09 || Library CLICK View. || set up windows shares for Click view Library manager. Wendy and I both cannot do any click view managemnt without this fixed. appears permissions are read/write affected. To fix: See Kathy to read requirements in White paper and knowledge base article RD 92. || High ||  || completed ||
 * Margo. G. || 18/6/09
 * Giffard O'Hare || 2/3/10 || My Desktop Computer in C Block Staffroom || Cannot use the Calendars facility to book lecture theatre; cannot use the reply to answer emails || High ||  ||   ||